Return & Refund Policy

Last Updated: [Fill‑in Date]

Thank you for your shopping. We aim to deliver satisfying shopping experience for every customer. If you are not completely satisfied with your order, please read our return and refund terms below.

Return Eligibility

You may request a return within 30 calendar days from the date you receive your delivery. For EU customers, the statutory 14‑day withdrawal right applies in accordance with local consumer regulationsEuropean U....

To qualify for return:

Items must be unused, unwashed, free from stains, scratches or damage caused by customer use.
Products should be returned in original complete packaging, with all original accessories intact.
You need to provide valid order proof such as order number or purchase confirmation.

The following cases are not eligible for return or refund:

Items marked as final‑sale, clearance or non‑returnable on product page.
Personal‑care related goods once sealed packaging has been opened.
Customized or personalized goods made per special requirements.
Goods damaged due to improper use, accidents or self‑modification after delivery.

How to Initiate a Return

Please submit your return request via our customer support channel. You will need to provide your order number and basic order information. Once your return application is approved, you will receive return authorization (RMA) number and detailed return instructions. Goods sent back without RMA number may not be processed. Please ship out your returned package within 7 days after receiving return instructions.

Return Shipping Cost

If return is caused by our error: defective item, wrong item shipped or item damaged upon arrival, we will cover valid return shipping fees.

For customer‑initiated returns due to change‑of‑mind, the customer is responsible for return shipping expenses. Original shipping charges for your initial order are non‑refundable.

Inspection & Refund Processing

After we receive and inspect returned goods, we will confirm the return qualification. Approved refunds will be issued to your original payment method within 5‑10 business days. Please note banks and payment providers may need extra processing time for funds to show on your account statement, which is outside our control.

We will send you notification email once refund has been executed. Partial refund may apply if returned items show signs of excessive wear, missing parts or incomplete packaging.

Exchanges

Product exchange service is subject to stock availability. If the item you wish to exchange is out‑of‑stock, we may process a refund instead.

Damaged & Defective Items

If you receive damaged, broken or defective goods, please contact customer support promptly after delivery. Clear photos or videos showing product condition will help speed up processing. We will arrange replacement or refund based on your preference.

Policy Updates

We reserve the right to revise this Return & Refund Policy at any time. Updated version will be published on this page. Continued use of our website after changes means you accept revised terms.